ORDER FULFILLMENT

WE DELIVER YOUR ORDERS ON TIME
At APKO, we know how important it is for you to receive your ordered products quickly and seamlessly. That’s why every order goes through three stages of fulfillment to ensure that your favorite products reach you in the optimal time.

Stage 1 - Payment processing:

You have the choice of paying by online transfer, credit card, BLIK, Apple Pay, or traditional transfer. In the case of online payments, the order is processed immediately after receiving confirmation of the payment. Traditional transfers require 1-3 business days for the payment to be credited to our account.

Stage 2 - Order preparation:

Our team works efficiently to ensure that 99% of all orders are shipped within 24 hours of receiving payment. The rest of the orders are ready for shipping within 48 hours. During the pre-holiday season, the order fulfillment time may be slightly longer.

Stage 3 - Delivery:

Your order is already on its way to you! Choose a convenient delivery option from our courier partners. InPost lockers, InPost couriers, DPD, DHL, FedEx, or the option of personal pickup at the Orzeł Dental Care dental office (ul. Sienkiewicza 8, 26-600 Radom) – all to customize the delivery to your preferences.

FREE SHIPPING AND TRACKING
It is important to us that you are satisfied with your purchases. That’s why we offer free shipping on orders over PLN 200. After the shipment is sent, you will receive an email with a link to track the shipment, so you can check the delivery status on an ongoing basis.

WE TAKE CARE OF YOUR PURCHASES, AND YOU ENJOY TAKING CARE OF YOUR SMILE
We realize that your order is not only products, but also your smile and your satisfaction. That’s why we pay attention to the details and treat every customer with an individual approach.

READY FOR PICKUP?
If you have chosen the option of personal pickup, we invite you to the Orzeł Dental Care dental office, at ul. Sienkiewicza 8 in Radom (Mon-Fri, 8:00 am – 6:00 pm). 99% of orders are ready for pickup within 60 minutes of placing an order in the online store. You will receive a message from us confirming the order readiness and detailed instructions on how to pick it up.

TRUST OUR EXPERIENCE
Our team is passionate about providing you with not only products, but also a positive shopping experience. Whether you are a new customer or have already started a healthy APKO lifestyle, we always do our best to get your order to you as quickly as possible, while maintaining the highest quality and attention to detail.

DELIVERY

1. Who delivers the parcels?
To ensure fast and convenient order fulfillment throughout Poland, we use the services of:
InPost 24/7 Paczkomats
InPost courier
DHL courier
DPD courier
GLS courier

2. How much does delivery cost?
For all domestic orders above 200 PLN, prepaid, we provide free courier delivery!
For other orders, the delivery cost depends on the selected shipping method:

Prepayment:
InPost 24/7 Paczkomats – 16.99 PLN
InPost courier – 19.99 PLN
DPD courier – 17.99 PLN
DHL courier – 18.60 PLN
GLS courier – 19.50 PLN

Cash on delivery:
DPD courier – 25.89 PLN
DHL courier – 26.50 PLN

3. What is the delivery time?
Depending on the chosen shipping method (from the moment of order dispatch), the declared delivery time is as follows:

InPost 24/7 Paczkomats – 1-2 days
InPost courier – 1-2 days
DPD courier – 1 day
DHL courier – 1 day
GLS courier – 1 day

4. At what hours will I receive the parcel?
Couriers deliver parcels on working days, between 8:00 AM to 5:00 PM, depending on the place of residence.

If you know that you won’t be able to receive the parcel during these hours, we suggest ordering the delivery to your workplace.

Parcels sent via InPost Paczkomats can be collected 24/7, 7 days a week.

5. Can I track the parcel?
Yes, each of the companies we use provides the option to track parcels on their respective websites:

DHL and DHL POP courier – www.dhl.com.pl
DPD courier – www.dpd.com.pl
InPost 24/7 Paczkomats – www.inpost.pl
GLS courier – www.gls-group.com

6. Is APKO a physical store?
Yes, you can purchase our products in person at the Orzeł Dental Care dental office located at ul. Sienkiewicza 8, Radom, during the hours of 8:00 AM to 6:00 PM.

7. Can I pick up the parcel in person?
Absolutely. If you live in Radom, you can collect your order in person at the Orzeł Dental Care dental office located at ul. Sienkiewicza 8, Radom, during the hours of 8:00 AM to 6:00 PM.

PAYMENT METHODS

SECURE AND FAST SOLUTIONS
At APKO, we focus on the convenience and security of your payments. We offer a variety of methods that allow you to pay for your ordered products in a way that best suits your needs.

Online transfer
By choosing this option, you can safely make a payment using the secure Przelewy24 system. This is a quick and convenient way to settle your account for your order.

Credit card
Pay with a VISA, MasterCard, Diners Club or JCB card? It’s easy! We offer credit card payment processing through the Dotpay.pl system to make your shopping even more convenient.

BLIK
A fast and modern form of payment that allows you to make a transaction in just a few moments.

Apple Pay
For Apple device users, we offer payment with Apple Pay, guaranteeing speed and convenience, without the need to enter card details.

Traditional transfer
If you prefer traditional methods, you can pay by regular bank transfer. Transfer to our Santander account number: 87 1090 2590 0000 0001 5224 8370 with the transfer title containing your order number.

Cash on delivery – Convenience during the courier’s visit:
You have the option to pay in cash upon receipt of your order from the courier. This is an excellent option for people who prefer cash payments.

YOU DON’T HAVE TO WORRY ABOUT PAYMENT – CHOOSE THE WAY THAT SUITS YOU
Regardless of the payment method you choose, you can be sure that every transaction is secure and efficient. Choose a convenient way for you and enjoy your shopping to the full.

We care about your trust – your safety is our priority!

SECURITY OF TRANSACTIONS

WE CARE ABOUT YOUR PRIVACY
At APKO, we are fully aware of how important the security of your personal and payment data is. That’s why every stage of your interaction with us is covered by the highest level of security.

SECURE HTTPS PROTOCOL AND STRONG SSL ENCRYPTION
For your safety, in the APKO store we use a secure HTTPS protocol and strong SSL encryption keys. This means that all data entered during the order placement and payment execution are encrypted, which makes it impossible for unauthorized persons to intercept the information.

YOUR DATA IS FULLY PROTECTED
With APKO, you can be sure that your personal and payment data are protected at every step of your purchase. Our security measures allow you to enjoy shopping without worrying about security.

NEWSLETTER – YOUR DATA IN SAFE HANDS
The personal data that you provide to us when signing up for our Newsletter are also subject to comprehensive security measures. We guarantee that your data will remain fully confidential and will be used solely to provide you with the latest information about our products and promotions.

WE OPERATE IN ACCORDANCE WITH APPLICABLE REGULATIONS
We are aware of the responsibility associated with the processing of personal data and we always operate in accordance with applicable regulations and data protection standards.

WE GIVE YOU PEACE OF MIND AND SECURITY
The security of your data is our mission. We guarantee you that your data is in our best hands. Focus on using our products and enjoy your beautiful smile, and we’ll take care of the rest. Thank you for the trust you have placed in us by choosing APKO as your trusted partner in oral health and a beautiful smile.

RETURNS AND REFUNDS

At APKO, we understand that choosing the perfect cosmetic or accessory may not be an easy task. That’s why if you want to return or exchange a purchased product, we are more than happy to assist you.

COMPLAINTS

Damaged Product
If you have received a damaged product, we have a solution for you. Prepare a photo of the damage, a photo of the package, and a damage report, and send them to biuro@apkostore.com. We will take care of everything and ensure that your complaint is promptly processed.

Incorrect Product
We strive to avoid situations where you receive a different product than the one you ordered. However, if such a situation occurs, don’t worry. Write to us at biuro@apkostore.com, providing your order number and the name of the product you want to complain about. We will contact you by phone to arrange the pick-up date with our courier.

RETURNS
If for any reason you want to return a product purchased from us, you have up to 30 days from the date of receiving the package to do so. Just send us a message at biuro@apkostore.com, including your name, surname, order number, and the names of the products you wish to return.

PREPARE THE RETURN
Next, within a maximum of 14 days from sending the message, prepare the products for return shipment. Secure them properly and attach the printed and filled return form, which you can download >> here <<
[Link do pobrania formularza zarotu]
then send the package to our address:
APKO Sp. z o. o.
ul. Sienkiewicza 8
26-600 Radom

YOUR REFUND – FAST AND HASSLE-FREE
You will receive a refund for the purchase within 14 days from the date we receive the package. Please note that, for hygiene reasons, we can only accept returns of unused products.

CARE FOR YOUR SATISFACTION
At APKO, your satisfaction is our priority. That’s why the process of complaints and returns is of utmost importance to us. Thank you for choosing APKO as your trusted supplier of products for oral hygiene and a healthy smile.

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